OUR POLICY
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We firmly believe in helping our customers as far as possible, and therefore have a liberal customer policy.

RESOLUTION OF CONCERNS

Please email any concern to info@totalsatvik.com.

If the concern is regarding the taste/quality/ingredients of the food product, we will refer the issue to the concerned producer and make suitable efforts to help resolve the complaint.

If you think you have received the food items in an unsatisfactory condition or if the packaging is tampered with or damaged before delivery, please email us at info@totalsatvik.com with your Order Number & relevant photographic evidence within 24 hours of the package being delivered to you/your address. We will share the pictures of the shipment and individual pictures of the boxes with the Food Vendors and the courier partner for resolution. If the claim is genuine as found by us, the Food Vendor and the Courier Partner, we will issue a coupon code for the amount pertaining to the unsatisfactory shipment. You can utilise the coupon code for subsequent purchases on the website. The coupon code cannot be encashed or refunded. 

If unfortunately, you have to cancel an order, please email us info@totalsatvik.com. If you cancel your order before your food items have been shipped, we will refund the entire amount. However, once the order has been shipped (that is, it has been produced by the vendor and handed over to the delivery agent), we will not be in a position to address any cancellation requests. You will be appreciating that these are speciality food products and the loss of shelf life/transit damage will render them unsuitable for reuse/resale and hence we cannot accept cancellation or return of shipments. Only in case of valid cancellation requests, the refund for the same will be made in the same method that the payment is received, within 10 working days from the date of cancellation of order.

If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

All images on the website are for representative purpose. Due to change in seasons and temperature, raw materials used and method of cooking and photographic light, the end product might vary slightly.

SHIPPING & DELIVERY POLICY

Total Satvik is committed to deliver your order with good quality packaging within given time frame.

To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only and to the specific geographies serviced by them. We ship throughout the week during normal working hours except Saturday/Sunday/Public holidays (which are excluded to prevent the lag in shipments).

We currently do not levy any service charge.

Orders are dispatched within 1-2 working days post the receipt of the order and depending on availability of the fresh product. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In order to avoid disappointment, we will not accept orders that need to be delivered to any pin code not serviced by our reputed courier partners.

Please note that the delivery timing depends on a number of factors like: weather, unforeseen events, traffic conditions and other special events. However, we will always endeavour to complete the delivery as early as possible and keep you updated in case of any changes. We are not responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

In addition to the product itself, there are additional services provided to ensure a convenient and efficient overall experience. These include secure packaging that ensures safe delivery; our help desk that ensures 100% resolution of your queries, an operational backbone that facilitates the sourcing, shipping and movement of products from remote locations to your doorstep. Therefore, an additional service charge is charged to you. The price displayed on the website is a special e-commerce price which is inclusive of the service charge for the products being delivered to you.

Shipping Charge: 

We deliver all products fresh and direct from origin to you. We use only the best available courier partners. Therefore, we have a basic shipping charge starting from Rs. 60* per quantity of this item.

Coupon codes can be combined at the time of placing an order.

*Shipping prices are exclusive of taxes.